Question 1

What products do you sell?

Accepted Answer

We specialize in high-quality baking ingredients, tools, and decorations including sugar paste, modelling paste, chocolate, food colours, and baking essentials for both professionals and home bakers.

Question 2

Are your products suitable for vegans or people with allergies?

Accepted Answer

Many of our products are vegan, gluten-free, and allergy-conscious. Please refer to individual product pages for specific allergen and dietary information.

Question 3

How can I place an order?

Accepted Answer

Simply browse our online shop, add items to your cart, and follow the checkout process. If you need help, feel free to contact us at cakemasterltd@gmail.com

Question 4

Can I change or cancel my order?

Accepted Answer

If your order hasn't been dispatched yet, email us ASAP. Once it's shipped, we can't make any changes.

Question 5

What delivery options do you offer?

Accepted Answer

We deliver across Ireland and the UK with DPD. - Ireland: €5.99 or FREE on orders over €50 - UK: £9.99 (customs charges may apply) - Collection: Free from our warehouse (see our Shipping Policy for collection hours)

Question 6

When will I receive my order?

Accepted Answer

Orders placed before 11AM on working days are shipped the same day for 2 to 5 working days delivery (Ireland). UK delivery may take longer due to customs processing.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we ship to Ireland and the UK only.

Question 8

What if my product arrives damaged or incorrect?

Accepted Answer

Please contact us immediately with photos. We’ll review your issue and arrange a replacement or refund if necessary.

Question 9

Can I return products?

Accepted Answer

Yes, within 14 days of receiving your order. Products must be unopened and in their original condition. See our Returns Policy for details.

Question 10

How can I collect my order?

Accepted Answer

Select 'Click & Collect' at checkout. We'll notify you via email when your order is ready. Collection times are Mon–Fri: 4 PM to 5 PM and Saturday: 10 AM to 11 AM. Need a different time? Just give us a call!

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major debit/credit cards and secure online payments.

Question 12

Do you offer custom or bulk orders?

Accepted Answer

Yes! Contact us for custom orders, special colours, or wholesale quantities. We recommend placing custom orders 2–3 weeks in advance.

FREQUENTLY ASKED QUESTIONS