FREQUENTLY ASKED QUESTIONS
We specialize in high-quality baking ingredients, tools, and decorations including sugar paste, modelling paste, chocolate, food colours, and baking essentials for both professionals and home bakers.
Many of our products are vegan, gluten-free, and allergy-conscious. Please refer to individual product pages for specific allergen and dietary information.
Simply browse our online shop, add items to your cart, and follow the checkout process. If you need help, feel free to contact us at cakemasterltd@gmail.com
If your order hasn't been dispatched yet, email us ASAP. Once it's shipped, we can't make any changes.
We deliver across Ireland and the UK with DPD. - Ireland: €5.99 or FREE on orders over €50 - UK: £9.99 (customs charges may apply) - Collection: Free from our warehouse (see our Shipping Policy for collection hours)
Orders placed before 11AM on working days are shipped the same day for 2 to 5 working days delivery (Ireland). UK delivery may take longer due to customs processing.
Currently, we ship to Ireland and the UK only.
Please contact us immediately with photos. We’ll review your issue and arrange a replacement or refund if necessary.
Yes, within 14 days of receiving your order. Products must be unopened and in their original condition. See our Returns Policy for details.
Select 'Click & Collect' at checkout. We'll notify you via email when your order is ready. Collection times are Mon–Fri: 4 PM to 5 PM and Saturday: 10 AM to 11 AM. Need a different time? Just give us a call!
We accept all major debit/credit cards and secure online payments.
Yes! Contact us for custom orders, special colours, or wholesale quantities. We recommend placing custom orders 2–3 weeks in advance.