FREQUENTLY ASKED QUESTIONS

We specialize in high-quality baking ingredients, tools, and decorations including sugar paste, modelling paste, chocolate, food colours, and baking essentials for both professionals and home bakers.

Many of our products are vegan, gluten-free, and allergy-conscious. Please refer to individual product pages for specific allergen and dietary information.

Shopping with us is easy! Browse our online shop, add your favorite items to the cart, and follow the checkout steps. Need a hand? Drop us an email at cakemasterltd@gmail.com—we’re here to help!

If your order hasn't been dispatched yet, email us ASAP. Once it's shipped, we can't make any changes.

We deliver across Ireland and the UK with DPD. - Ireland: €5.99 or FREE on orders over €50 - UK: £9.99 (customs charges may apply) - Collection: Free from our warehouse (see our Shipping Policy for collection hours)

Currently, we ship to Ireland and the UK only.

Oh no! If your order arrives damaged or isn’t quite right, just send us an email with photos. We’ll sort it out quickly with a replacement or refund—your satisfaction is our priority!

Yes, within 14 days of receiving your order. Products must be unopened and in their original condition. See our Returns Policy for details.

Choose 'Click & Collect' at checkout, and we'll email you when your goodies are ready! Pick-up times are Mon–Fri: 4 PM to 5 PM and Saturday: 10 AM to 11 AM. Need a different time? No problem—just give us a ring!

We accept all major debit/credit cards and secure online payments.

Yes! Contact us for custom orders, special colours, or wholesale quantities. We recommend placing custom orders 2–3 weeks in advance.